Onboarding before day one
By the time they walk in, they should already know who they're serving.
A fast-growing transportation company trained every new hire in person, inconsistently, across locations. First days were spent on things that could have been learned before.
We built a self-paced course people took before their start date: persona-based modules that teach you to read a client, scenario exercises that simulate the ride, knowledge checks, and a tone that matched the company's culture. At a retail headquarters we designed the enterprise new-hire experience and its materials, including the poster and plan that told a new employee what to do first.
A reusable pre-start experience with persona-based scenarios, so new hires at any location started with the same introduction before their first day in the building.
Articulate Storyline · Photoshop, Illustrator · Camtasia
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A fast-growing limousine company trained every new hire in person, inconsistently, across locations. We built a self-paced course people took before their start date: persona-based modules that teach you to read a client, scenario exercises that simulate the ride, knowledge checks, and a tone that matched the company's culture so the first day felt like the second.
- At a retail headquarters we designed the enterprise new-hire experience and its materials, including the poster and plan that told a new employee what to do first.